Technical Support Engg For Malaysia

Greetings from HireAtEase Consulting!! Currently we are looking Technical Support Eng for Malaysia Location. Role: Technical Support (Permanent position) Skills: Technical Support/Linux and windows server troubleshooting and webhosting/ Good spoken and written English Experience: 1.5 yr to 5 Yrs Job Location: Malaysia (Need passport valid till 2015) Responsibilities: Your role as a Technical Support Engineer is to provide technical support for Web Hosting Automation & Billing solution provided by Parallels' clients globally. The job scope requires you to troubleshoot and maintain the system under both Linux and Windows platforms. • Provide support to our clients mainly via email support and customer interaction in a helpdesk environment is pertinent for follow through process. Email troubleshooting is 80% of daily task. • To ensure tickets are updated within ticket severity requirements and service level agreements. • Consistently ensure all open tickets, inbound calls and live chats are managed and supported appropriately till closure. • To work on night shifts based on the scheduled rosters set by the Resource and Planning team. • To ensure adherence on processes around technical and non-technical aspects. • To meet required KPIs as provided by Parallels Clients or Direct Reporting Managers. • To perform remote troubleshooting of Parallels Automations products (Parallels Operation Automation and Parallels Business Automation Enterprise) and services managed by Parallels Automation in clients' hosting environment. • To troubleshoot issues with DNS services (Bind, MSDNS). • To troubleshoot issues related to web and FTP services configuration (Apache, ProFTPD, IIS). • To troubleshoot issues related to email services (MS Exchange, Qmail, Courier-IMAP, Dovecot). • To troubleshoot issues related to database servers management (MySQL, MSSQL, PostgreSQL). • To troubleshoot issue related to creating and configuring virtual servers (Parallels Virtuozzo containers for Linux and Windows, Parallels Server Bare Metal). • To troubleshoot domain registration and transfer issues. • To troubleshoot issues with automated online payment processing. • To troubleshoot issues with automated order/invoice processing. • Technical knowledge and expertise requirements :  Knowledge of Microsoft Windows Server 2003 and 2008: configuration, troubleshooting.  Knowledge of Linux server distributions (Red Hat, CentOS): maintenance, configuration, troubleshooting.  Knowledge of networking concepts.  Knowledge of web hosting technologies.  Knowledge of DNS and domain registration and administration.  Experience in configuring and troubleshooting issues with web and FTP servers:  Apache 2.x  ProFTPD  IIS 6.0/7.0/7.5  Knowledge of SMTP, POP3 and IMAP servers  Qmail  Courier-IMAP  Dovecot  Experience in configuring users and groups in Active Directory.  Experience in configuring and troubleshooting of issues with Microsoft Exchange 2007/2010.  Knowledge of Microsoft Sharepoint.  Knowledge of database servers  MySQL  MSSQL  PostgreSQL  Ability to compose and analyse SQL queries.  Strong diagnostic, troubleshooting and analytical skills.  Experience with managing and configuring Parallels Plesk will be an advantage.  Experience with managing and configuring Parallels Virtuozzo Containers for Linux and Windows will be an advantage.  Knowledge of bash, perl, php scripting languages will be an advantage.  Knowledge of HTML/CSS & Office 365 will be an advantage. Please send me your updated CV to piyush@hireatease.com with these details. Current CTC: Expected CTC: Notice Period: Please let me know if you have any query. Regards, Piyush Kumar | Practice Manager piyush@hireatease.com I 9900238684 To find a Better career connect to me in LinkedIn. http://www.linkedin.com/in/piyush18