Java Developers @ 3i Infotech - REFERRAL

 

 

Requirement: Java Developers Experience: 3 to 7 years Qualification: Any Degree Location: Chennai JD in Brief: Should have worked in Java, Spring, Hibernate, Webservices (All skills are mandatory) Should be very strong in coding Excellent communication skills Requirement: Dot Net Experience: 3 to 7 years Qualification: Any Degree Location: Chennai JD in Brief: Should have worked in C#, Asp .net Should be very strong in coding Excellent communication skills Requirement: Oracle D2K Developers Experience: 2 to 5 years Qualification: Any Degree Location: Chennai JD in Brief: Should have worked in Oracle, Pl Sql development with Forms & Reports ( All skills are mandatory ) Excellent communication skills Requirement: Manual Testing Experience: 1 to 3 years Qualification: Any Degree Location: Chennai JD in Brief: Should have worked in manual testing, blackbox & functional testing Excellent communication skills Requirement: Business Analyst Experience: 2 to 5 years Qualification: Any Degree Location: Chennai JD in Brief: ·         Should have atleast 5 years of work experience in Insurance industry ·         Should have end to end insurance business process with working experience in Underwriting, Claims and Technical Accounting processes ·         Good understanding of ReInsurance business process ·         Knowledge on global Insurance practice esp US, UK and APAC countries ·         Certification from Institute of Insurance in India or abroad – preferred ·         Should be in a position to travel to customer sites across different countries ·         Should have experience in Business Requirement analysis and articulation of requirements.   Requirement: Technical Support Executive / IT Helpdesk Analyst / Service Desk Experience: 6 months to 2 years Qualification: Any Degree Location: Bangalore JD in Brief: ·         Graduate degree or Diploma with 6 months to 2 years experience in Service Desk / Helpdesk operation / Technical Support ·         Attend and resolve problems reported by end users on Web/ telephone / email /Remote tool. ·         Attend telephone calls made to help desk by end user, take all necessary details about the problem and users/assets and try to resolve the problem on telephone./Check all Email Requests and take appropriate steps to get the Issue reported resolved. ·         Ensure that calls/Emails received at Servicedesk are responded in specified time frame and resolved /escalated. ·         Record all calls/Emails into the tool(s) provided by Informatica. ·         Ensure that calls / emails as responded per SLAs defined. ·         Escalate unresolved calls/Emails to the appropriate teams such as circle desk side teams or application support teams. ·         Adhere to the predefined guidelines of call management process. ·         Check for outstanding cases ·         Ensure that all tickets are transferred to the right resolver groups ·         Meet targets of First Call Resolution and Customer Satisfaction for Voice as well as Email. ·         Good verbal & written communication ·         Interpersonal skills ·         Good in verbal and written communication. . Requirement: Team Lead (Technical Support Executive / IT Helpdesk Analyst / Service Desk) Experience: 3 to 5 years Qualification: Any Degree Location: Bangalore JD in Brief: ·         Graduate degree or equivalent qualification in Diploma with Minimum 3-5 Experience In Service Desk / Deskside support operation and at least 1 year in TL Role. ·         Keep a regular check on Servicedesk services and fault resolution by Servicedesk engineers. ·         Attend and resolve user problems escalated by Servicedesk executives. ·         Create and share quantitative and qualitative performance reports of the teams aligned. ·         Manage the performance of services to customers, ensure that service levels are achieved in line with agreement and that customers expectations are met or exceeded; ·         Track the incidents to conclusion in line with SLAs and quality standards; ·         Manage critical customers incidents, associated to customer communication, activities ·         Provide information about incidents analysis and KPIs; ·         Build services relationship with customer and conduct service reviews on Servicedesk support from end users. ·         Review performance reports, service improvements, service quality and ·         processes; ·         Provide management and performance reports. ·         Manage and collaborate with third party suppliers and ensure that their performance ·         Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities; ·         Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to customers; ·         Meet goals and KPIs as set by the reporting  manager; ·         Ensure that team's KPIs are monitored, actions are taken, evaluated accordingly and delegated properly; ·         Review aspects for improvement with own practices and processes and ensure that communication takes place across the whole area of responsibility   3i Infotech   www.3i-infotech.com

 

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