Monday, February 25, 2013

Java Developers @ 3i Infotech - REFERRAL

 

 

 

 

 


 

Requirement: Java Developers
Experience: 3 to 7 years
Qualification: Any Degree
Location: Chennai
JD in Brief:

Should have worked in Java, Spring, Hibernate, Webservices (All skills are mandatory)

Should be very strong in coding

Excellent communication skills

Requirement: Dot Net
Experience: 3 to 7 years
Qualification: Any Degree
Location: Chennai
JD in Brief:

Should have worked in C#, Asp .net

Should be very strong in coding

Excellent communication skills

Requirement: Oracle D2K Developers
Experience: 2 to 5 years
Qualification: Any Degree
Location: Chennai
JD in Brief:

Should have worked in Oracle, Pl Sql development with Forms & Reports ( All skills are mandatory )

Excellent communication skills

Requirement: Manual Testing
Experience: 1 to 3 years
Qualification: Any Degree
Location: Chennai
JD in Brief:

Should have worked in manual testing, blackbox & functional testing

Excellent communication skills

Requirement: Business Analyst
Experience: 2 to 5 years
Qualification: Any Degree
Location: Chennai
JD in Brief:

·         Should have atleast 5 years of work experience in Insurance industry

·         Should have end to end insurance business process with working experience in Underwriting, Claims and Technical Accounting processes

·         Good understanding of ReInsurance business process

·         Knowledge on global Insurance practice esp US, UK and APAC countries

·         Certification from Institute of Insurance in India or abroad – preferred

·         Should be in a position to travel to customer sites across different countries

·         Should have experience in Business Requirement analysis and articulation of requirements.

 

Requirement: Technical Support Executive / IT Helpdesk Analyst / Service Desk
Experience: 6 months to 2 years
Qualification: Any Degree
Location: Bangalore
JD in Brief:

·         Graduate degree or Diploma with 6 months to 2 years experience in Service Desk / Helpdesk operation / Technical Support

·         Attend and resolve problems reported by end users on Web/ telephone / email /Remote tool.

·         Attend telephone calls made to help desk by end user, take all necessary details about the problem and users/assets and try to resolve the problem on telephone./Check all Email Requests and take appropriate steps to get the Issue reported resolved.

·         Ensure that calls/Emails received at Servicedesk are responded in specified time frame and resolved /escalated.

·         Record all calls/Emails into the tool(s) provided by Informatica.

·         Ensure that calls / emails as responded per SLAs defined.

·         Escalate unresolved calls/Emails to the appropriate teams such as circle desk side teams or application support teams.

·         Adhere to the predefined guidelines of call management process.

·         Check for outstanding cases

·         Ensure that all tickets are transferred to the right resolver groups

·         Meet targets of First Call Resolution and Customer Satisfaction for Voice as well as Email.

·         Good verbal & written communication

·         Interpersonal skills

·         Good in verbal and written communication.

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Requirement: Team Lead (Technical Support Executive / IT Helpdesk Analyst / Service Desk)
Experience: 3 to 5 years
Qualification: Any Degree
Location: Bangalore
JD in Brief:

·         Graduate degree or equivalent qualification in Diploma with Minimum 3-5 Experience In Service Desk / Deskside support operation and at least 1 year in TL Role.

·         Keep a regular check on Servicedesk services and fault resolution by Servicedesk engineers.

·         Attend and resolve user problems escalated by Servicedesk executives.

·         Create and share quantitative and qualitative performance reports of the teams aligned.

·         Manage the performance of services to customers, ensure that service levels are achieved in line with agreement and that customers expectations are met or exceeded;

·         Track the incidents to conclusion in line with SLAs and quality standards;

·         Manage critical customers incidents, associated to customer communication, activities

·         Provide information about incidents analysis and KPIs;

·         Build services relationship with customer and conduct service reviews on Servicedesk support from end users.

·         Review performance reports, service improvements, service quality and

·         processes;

·         Provide management and performance reports.

·         Manage and collaborate with third party suppliers and ensure that their performance

·         Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities;

·         Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to customers;

·         Meet goals and KPIs as set by the reporting  manager;

·         Ensure that team's KPIs are monitored, actions are taken, evaluated accordingly and delegated properly;

·         Review aspects for improvement with own practices and processes and ensure that communication takes place across the whole area of responsibility

 


3i Infotech

 

www.3i-infotech.com

 

send your resumes to jobswemet@gmail.com with subject "Java-3i-Infotech"



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