Requirement: Java Developers
Experience: 3 to 7 years
Qualification: Any Degree
Location: Chennai
JD in Brief: Should have worked in Java, Spring, Hibernate, Webservices (All skills are mandatory) Should be very strong in coding Excellent communication skills Requirement: Dot Net
Experience: 3 to 7 years
Qualification: Any Degree
Location: Chennai
JD in Brief: Should have worked in C#, Asp .net Should be very strong in coding Excellent communication skills Requirement: Oracle D2K Developers
Experience: 2 to 5 years
Qualification: Any Degree
Location: Chennai
JD in Brief: Should have worked in Oracle, Pl Sql development with Forms & Reports ( All skills are mandatory ) Excellent communication skills Requirement: Manual Testing
Experience: 1 to 3 years
Qualification: Any Degree
Location: Chennai
JD in Brief: Should have worked in manual testing, blackbox & functional testing Excellent communication skills Requirement: Business Analyst
Experience: 2 to 5 years
Qualification: Any Degree
Location: Chennai
JD in Brief: · Should have atleast 5 years of work experience in Insurance industry · Should have end to end insurance business process with working experience in Underwriting, Claims and Technical Accounting processes · Good understanding of ReInsurance business process · Knowledge on global Insurance practice esp US, UK and APAC countries · Certification from Institute of Insurance in India or abroad – preferred · Should be in a position to travel to customer sites across different countries · Should have experience in Business Requirement analysis and articulation of requirements. Requirement: Technical Support Executive / IT Helpdesk Analyst / Service Desk
Experience: 6 months to 2 years
Qualification: Any Degree
Location: Bangalore
JD in Brief: · Graduate degree or Diploma with 6 months to 2 years experience in Service Desk / Helpdesk operation / Technical Support · Attend and resolve problems reported by end users on Web/ telephone / email /Remote tool. · Attend telephone calls made to help desk by end user, take all necessary details about the problem and users/assets and try to resolve the problem on telephone./Check all Email Requests and take appropriate steps to get the Issue reported resolved. · Ensure that calls/Emails received at Servicedesk are responded in specified time frame and resolved /escalated. · Record all calls/Emails into the tool(s) provided by Informatica. · Ensure that calls / emails as responded per SLAs defined. · Escalate unresolved calls/Emails to the appropriate teams such as circle desk side teams or application support teams. · Adhere to the predefined guidelines of call management process. · Check for outstanding cases · Ensure that all tickets are transferred to the right resolver groups · Meet targets of First Call Resolution and Customer Satisfaction for Voice as well as Email. · Good verbal & written communication · Interpersonal skills · Good in verbal and written communication. . Requirement: Team Lead (Technical Support Executive / IT Helpdesk Analyst / Service Desk)
Experience: 3 to 5 years
Qualification: Any Degree
Location: Bangalore
JD in Brief: · Graduate degree or equivalent qualification in Diploma with Minimum 3-5 Experience In Service Desk / Deskside support operation and at least 1 year in TL Role. · Keep a regular check on Servicedesk services and fault resolution by Servicedesk engineers. · Attend and resolve user problems escalated by Servicedesk executives. · Create and share quantitative and qualitative performance reports of the teams aligned. · Manage the performance of services to customers, ensure that service levels are achieved in line with agreement and that customers expectations are met or exceeded; · Track the incidents to conclusion in line with SLAs and quality standards; · Manage critical customers incidents, associated to customer communication, activities · Provide information about incidents analysis and KPIs; · Build services relationship with customer and conduct service reviews on Servicedesk support from end users. · Review performance reports, service improvements, service quality and · processes; · Provide management and performance reports. · Manage and collaborate with third party suppliers and ensure that their performance · Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities; · Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to customers; · Meet goals and KPIs as set by the reporting manager; · Ensure that team's KPIs are monitored, actions are taken, evaluated accordingly and delegated properly; · Review aspects for improvement with own practices and processes and ensure that communication takes place across the whole area of responsibility | 