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| Required experience |
| Sl.No | Service Line | Position | Required Qualification |
| 1. | IMG | L3 Application Specialist-
Enterprise Applications | BE/BTech/MCA/BSc | - 3+ years in Application Management, Operational Support environment/discipline
- Demonstrable knowledge of Windows 2000/2003 server O/S
- Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere
- General understanding of networking/LAN/WAN/DMZ concepts
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| 2 | IMG | Asset Management Process Administrator- Service Management | BE/BTech/MCA/BSc | - 2-3 years in a similar role
- Experience in interpreting performance metrics, perform root cause analysis, assess the consequences, and identify solutions to local office asset management problems.
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| 3 | IMG | Availability Reporting Analyst-
Infrastructure
Management Group | BE/BTech/MCA/BSc | - 1-2 years in a similar role
- The desired candidate must have experience in supporting IT Services' commitment to the active management of suppliers and vendors, specifically in managing contractual side as well as administering supplier management repositories and reporting.
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| 4 | IMG | Domino Administrator Specialist- Domino Infrastructure | BE/BTech/MCA/BSc | - Approximately 4-5 years of experience in technology support
- The desired candidate must have experience in the support of quality services based on core supported technologies and the deployment of new quality services based on customer needs.
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| 5 | IMG | Remedy Foundation Data Administrator - Service Management | BE/BTech/MCA/BSc | - 2 - 3 years exposure to Remedy system, or like ticketing system.
- The desired candidate must have experience working with the Remedy User Admin & Support group in order to maintain foundation data within the Remedy application.
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| 6 | IMG | Storage Administrator | BE/BTech/MCA/BSc | - Approximately 6-8 years of experience in related technology.
- The desired candidate must have experience working in implementing and keeping the storage infrastructure stable in data centers,storage and backup provisioning, performance management and capacity planning for Storage, SAN and backup infrastructure.
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| 7 | IMG | Technician - Telephony Support | BE/BTech/MCA/BSc | - 3-5 years in a telecommunications operational role.
- The desired candidate must have Technical experience is a large diverse voice environment- in configuration, troubleshooting, optimization and maintenance of Alcatel/Lucent / Cisco IP Telephony infrastructure.
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| 8 | IMG | Internet Information Service (IIS) Associate | BE/BTech/MCA/BSc | - 5 years of experience in complex Windows and IIS environments
- Experience in administration of Windows 2000/2003/2008, IIS5, IIS6, IIS7, .Net application integration in large complex environments (installation, configuration, monitoring, upgrade)
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