Opportunities with Oracle India Support Centre

ORACLE SIEBEL SUPPORT TEAM: Senior Software Engineer/Principal Software Engineer. Oracle is the world’s largest business software company, with a total revenue of $23.3 billion for the fiscal year 2009, with more than 345,000 customers including 100 of the Fortune 100 — representing a variety of sizes and industries in more than 145 countries around the globe with an employee strength of 85000. Oracle India Support Centre  Oracle India Support Centre is an integral part of Oracle Global Customer Support Organization. ISC Caters to the Global Customer base of Oracle providing technical support for all products. At the India Support Center, you will work closely with the GLOBAL customers including some of the best-known companies in the world. You will then use your Oracle product know-how to deliver innovative and invaluable solutions. You will be expected to forge strong and lasting ties with customers, to gain their confidence, and thereby maintain high customer satisfaction levels. While transforming businesses into corporate powerhouses, you will also receive uncommon benefits. You will interact with the best minds in the industry. You will inherit a wealth of knowledge. You will gain valuable real-time experience. And, of course, all this plus the sheer excitement of working at one of the world's most respected companies. We, at Oracle, are always searching for brilliant employees with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. Working at Oracle is an experience of its own kind, something most outsiders dream of and something that our employees always cherish.  Job Description: We are looking for Engineers to be a part of our establishedORACLE SIEBEL PRODUCT SUPPORT TEAM. Troubleshoot and resolve simple to highly complex Siebel related technical issues Manage all severity and escalated complex customer issues within guidelines including cross functional issues; Accountable for representing customer expectations and communicating to proper internal resources Directly interact and work with mission critical global customers and achieve high level of Customer Satisfaction Proactive in identifying customer needs and facilitate engagement of internal resources to ensure customer success Create Whitepapers, Brown Bags and Technical Courses Deliver product trainings to internal employees as well as external customers Act as a technical lead when in communication with external customer(s), service delivery managers, 3rd party vendors and managers Engage with Development, Product Management, Service Delivery & Critical Accounts and other internal teams to help customers meet their deadlines Act as support lead in Beta programs and product/platform testing The team’s main responsibility is to troubleshoot highly complex technical issues related to Siebel Product requiring high level of Technical or Functional expertise. Desired Profile: Should have strong experience in (Any One of the Following) Siebel Administration (Core Technology, Installation, Upgradation Experience) Siebel Configuration or Workflows or Assignment Manager or Territory Manager Siebel Functional Experience on Sales, Service, Marketing, Loyalty, Customer Order Management Modules Siebel Integration Experience (EAI, UCM, eBilling, Webservices Siebel CTI - Communication Server Exp The candidate shall possess the following professional competencies: Excellent communication (written and oral) skills. Ability to express ideas or concepts (written and oral) in an effective way. Ability to discuss and arrive at a mutually acceptable agreement. Ability to convince others to take appropriate action. Orientation toward satisfying the needs of Customers. Demonstrates in-depth understanding of customers' business processes, their technical and business requirements. Generate new ideas for continuous improvement. Ability to work with peers in other global locations. Interact regularly with counterparts from diverse cultural backgrounds. Ability to analyze causes, identify alternatives, choosing and implementing the best one. Job Demands: Willing to work in 24/7 environment. Compensation - Attractive compensation and shift allowances Experience: 4 years and above only Industry Type: IT-Software/ Software Services Education: BS degree in Computer Science/Management Information Systems/Science or MCA / M.Sc (Comp. Science) / B.E / B.Tech / M.E / M.Tech / MBA Location: Bengaluru / Bangalore / Hyderabad Email: GCS-RESUMES_in@oracle.com