Customer Service Executive @ Technopark,Trivandrum

Customer Service Executive

Job Title:	Customer Service Executive
Company	RR Donnelley India Outsource Pvt Ltd
Closing On:	Friday, 25 January 2013
Contact Email:	prabhu.shankar@rrd.com , visakh.madhu@rrd.com ,
Job Description:	Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Control cost through effective utilization of personnel, materials and equipment. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered Operate as a vital link between the client and the operations Monitor/assign jobs to team to ensure maximum utilization of resources Play an important role with CM to develop an environment that provides motivation and opportunities for the team Assess, understand, analyze the client requirement and ensure the deadlines are adhered to Manage queues / workflow and shift scheduling Check / monitor absenteeism Support CM collate operations metrics and MIS in relation to productivity, utilization, profit & loss statements, revenue generation Oversee intake process, MIS
Preferred Skills:	Good oral and written communication skills Ability to function in a dynamic and changing environment Flexibility and adaptability Customer service orientation Inter-cultural awareness Initiative Working knowledge on MS Office suite – with proficiency in excel Graduate in any discipline Minimum of 1 to 2 years experience in client management / customer service Ability to work flexible schedule during day, night and weekend shifts