| Job Title: | Team Lead -Technical Writer |
| Company | RM EDUCATION SOLUTIONS INDIA PVT.LTD |
| Closing On: | Tuesday, 31 January 2012 |
| Contact Email: | careers@in.rm.com , |
| Job Description: | - Understand customer requirements and deliver the tasks being handed over.
- Design and streamline processes to meet the customer expectations.
- Facilitate Service delivery, track SLAs, ensure meeting the targets there by drive the team to success.
- Produce accurate data and analysis and forecasts of resource availability and work volume.
- Complaint management and serving customer support request.
- Develop the capability of the team members, motivate them to pursuit their goals.
- Objective setting & Appraisals.
- Ensure continual improvement in Quality, Productivity and Overall delivery.
- Review processes & bring in measurable improvements.
- Review and act on the work load – bring in additional work if there is free time.
- Build rapport with stakeholders to strengthen process and delivery.
- Conduct regular meetings with UK stakeholders and team members.
Effective at adapting to urgent requests or unexpected changes in the requirements. |
| Preferred Skills: | - Should be a graduate with 5 to 7years of work experience in technical writing.
Other competencies desired are excellent communication skills, both written and verbal, should be customer focussed with good customer service skills, attention to detail and drive for results, good planning, organising & time management skills, good in influencing and empathy. |
reference:jobs.technopark.org
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